PHILISIA MGHOI NYAMBU

Marketing & Customer Service Support Professional · Administrative & Client Relations Assistant

Kenya

B A in Economics.

Available

Professional Summary

Philisia Mghoi Nyambu is a highly motivated and goal-oriented professional with academic training in Economics and practical experience in marketing support, customer service, and administrative coordination. She holds a Bachelor of Arts in Economics from the Catholic University of Eastern Africa and has experience supporting student services and front-office operations in an academic institution.

Her background includes client engagement, student enrollment support, payment processing, record management, and report preparation. Philisia is known for her strong communication skills, proactive work approach, and ability to build positive professional relationships. She is seeking opportunities where she can contribute her customer service, marketing support, and administrative skills while continuing to grow professionally.

Key Skills

Customer Service & Client Relations

Student Enrollment & Registration Support

Report Preparation & Data Coordination

Problem Solving & Complaint Resolution

Marketing & Client Follow-Up Support

Records Management & Documentation Processing

Front Desk & Inquiry Handling

Organizational & Multitasking Skills

Administrative & Office Coordination

Payment Handling & Financial Follow-Up

Communication & Interpersonal Skills

Work Experience

Sales Representative – Jewellery & Antiques Sales

SJ Gold — Watamu, Kenya

Dec 2025 – Present

  • Assists clients with jewellery and antique product selection, providing detailed product knowledge and personalized sales support
  • Builds strong customer relationships through trust, professionalism, and product education
  • Handles sales transactions, payment processing, and order coordination
  • Advises customers on product authenticity, care, and value preservation for jewellery and antique items
  • Maintains product displays and showroom presentation to enhance customer experience and brand image
  • Supports inventory monitoring, stock reconciliation, and product catalog updates
  • Responds to customer inquiries, special orders, and after-sales service requests
  • Promotes brand products through client engagement and repeat-customer relationship building

Marketing Assistant & Customer Service Assistant

ICS Technical College — Nairobi, Kenya

Dec 2024 – Apr 2025

  • Supported payment processing and client follow-up services
  • Updated operational and administrative reports
  • Assisted students with enrollment, course registration, and financial aid inquiries
  • Managed phone, email, and walk-in inquiries from students, parents, and visitors
  • Maintained student records and processed institutional documentation
  • Guided prospective students and visitors through available college services
  • Handled complaints and directed concerns to appropriate departments

Education & Training

Bachelor of Arts in Economics

Catholic University of Eastern Africa (CUEA) — Nairobi
May 2019 – Oct 2024

Kenya Certificate of Secondary Education (KCSE)

Machakos Girls High School — 2015 – 2018

Kenya Certificate of Primary Education (KCPE)

Kingsway Junior School, Malindi — 2007 – 2014

Languages & Proficiency

Basic

French

English

Fluent

Swahili

Fluent

Certifications & Additional Skills

Additional Skills

  • Administrative and client service coordination
  • Marketing and student engagement support
  • Data entry and report preparation
  • Records and document management
  • Customer complaint handling and resolution support

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