GLORIA VUYANZI ASUZA

Tourism & Travel Reservations Specialist · Sustainability & Customer Experience Professional

Kenya

B A in Tour Man.

Available

Professional Summary

Gloria Vuyanzi Asuza is a people-oriented tourism professional with over three years of experience in travel reservations, customer service, and sustainability coordination. She holds a Bachelor’s Degree in Tourism Management and has practical experience working with tour companies in reservations, client advisory, and responsible tourism initiatives.

Her background includes managing flight and travel bookings, delivering personalized client services, supporting sustainability programs, and handling customer inquiries and complaints professionally. Gloria is known for her strong communication skills, adaptability, and ability to build trust with clients and colleagues. She is passionate about responsible tourism, environmental conservation, and delivering high-quality travel experiences.

Key Skills

Travel Reservations & Ticketing

Sustainability Program Coordination

Responsible Tourism & Environmental Compliance

Safety Awareness & Service Quality Standards

Flight, Hotel & Travel Booking Coordination

Travel Advisory & Itinerary Support

Team Collaboration in Multicultural Environments

Strong Communication & Organizational Skills

Customer Service & Client Relationship Management

Complaint Resolution & Client Support

Problem Solving & Conflict Resolution

Work Experience

Sustainability Coordinator

Ultimate Africa Expeditions — Watamu, Kenya

Apr 2025 – Jan 2026

  • Led sustainability initiatives aligned with company policies and industry best practices
  • Collaborated with management and staff to implement eco-friendly operational procedures
  • Monitored sustainability compliance and prepared performance reports

Retail Assistant – Customer Service & Sales Support

Baraka Shop — Mombasa, Kenya

Dec 2022 – May 2024

  • Assisted customers with product selection and transactions
  • Maintained service quality and retail presentation standards
  • Addressed customer complaints with patience and professionalism

Reservations Consultant (Industrial Attachment)

Qairos Tours and Travels — Kisumu, Kenya

May 2022 – Oct 2022

  • Managed flight reservations and ticketing services
  • Responded to booking inquiries, changes, and cancellations
  • Maintained strong customer satisfaction through professional service delivery

Reservations Consultant

Ultimate Africa Expeditions — Watamu, Kenya

Apr 2024 – Jan 2026

  • Assisted diverse clients with flight, hotel, and travel bookings
  • Advised clients on suitable travel options based on budget, preferences, and schedules
  • Handled inquiries, complaints, and special travel requests professionally
  • Delivered personalized service to enhance client travel experiences

Education & Training

Bachelor’s Degree in Tourism Management

University of Eldoret — 2018 – 2022

Kenya Certificate of Secondary Education (KCSE)

Moi Girls High School, Vokoli — 2014 – 2017

Languages & Proficiency

English

Fluent

Swahili

Fluent

French

Basic

Certifications & Additional Skills

Certifications

  • Certificate in Sustainability Management – Travelife for Tour Operators (2025)

Additional Skills

  • Sustainable tourism operations support
  • Travel coordination and booking systems support
  • Customer experience enhancement
  • Environmental program coordination
  • Administrative and reporting support

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