JOY AWUOR OPIYO

French Language Graduate · Tourism & Hospitality Professional

Kenya

B A in French

Available

Professional Summary

Joy Awuor Opiyo is a motivated and people-oriented French Language graduate with a strong foundation in tourism, hospitality, and cultural exchange. She holds a Bachelor of Arts in French from Pwani University and is certified in French language proficiency (DELF B1).

She has hands-on experience working with international and local tourists, supporting travel planning, customer service, translation, and front-office operations within tour companies and hospitality environments. Her background also includes administrative support, data coordination, and community-based programs.

Joy is passionate about promoting cultural understanding, multilingual communication, and sustainable tourism experiences. She is seeking opportunities where she can apply her language skills, customer service strengths, and cultural awareness in dynamic, people-facing roles.

Key Skills

Customer Service

Itinerary Planning & Quotations

Travel Planning & Coordination

Leadership & Team Coordination

Strong Communication Skills

French Translation & Interpretation

Hospitality Operations

Digital Content Support

Cash Handling & Reconciliation

Tour & Travel Consultancy

Front Desk Support

Cultural Awareness & Sensitivity

Data Collection & Reporting

Work Experience

Industrial Attachment – Hospitality Operations

Mamba Village Resort — Mombasa, Kenya

May 2024 – Aug 2024

  • Assisted with guest management and hospitality services
  • Supported front-office and daily operational tasks
  • Helped organize and facilitate visitor tours and experiences
  • Assisted with record-keeping and inventory management

Volunteer – French Language Education

Kilifi French Club — Kilifi, Kenya

Sep 2023 – Apr 2024

  • Prepared lesson plans and learning schedules
  • Taught French language classes to students
  • Assigned and marked coursework
  • Organized and coordinated co-curricular learning activities

Field Coordinator

Amplify Girls Agency — Kenya

Mar 2023 – Dec 2023

  • Coordinated data collection from partner schools in Kilifi County
  • Compiled and submitted project reports
  • Coordinated field agents to ensure effective project delivery
  • Reported safeguarding concerns to program leadership

Intern – Travel & Tours

Ultimate Africa Expeditions — Watamu, Kenya

Jan 2025 – Apr 2025

  • Supported travel planning and itinerary design for clients
  • Engaged with both international and local tourists during excursions
  • Assisted with bookings, reservations, and customer inquiries
  • Supported digital marketing through content creation
  • Provided English–French translation for tourists and internal documents

Service Attendant

Mwarabu Technologies — Maralal, Kenya

Jan 2020 – Sep 2020

  • Managed daily financial records and bookkeeping
  • Received and tracked new inventory
  • Balanced stock and financial statements weekly

Service Attendant & Merchandiser

Sungura Enterprises — Maralal, Kenya

Nov 2016 – Jan 2017

  • Arranged and balanced stock records
  • Worked as cashier and customer service attendant
  • Coordinated weekly schedules for service staff
  • Participated in enterprise-wide stock balancing

Education & Training

Bachelor of Arts in French

Pwani University — 2024

Second Class Honors (Upper Division)

Diplôme d'Études en Langue Française (DELF B1)

Alliance Française Mombasa — 2024

Leadership Development – Emerging Leaders Program

Akili dada — 2024

Kenya Certificate of Secondary Education (KCSE)

Kisima Girls High School, Samburu — 2019

Languages & Proficiency

English

Fluent

Swahili

Fluent

French

Fluent (DELF B1)

Luo

Conversational

Samburu

Conversational

Certifications & Additional Skills

Certifications

  • DELF B1 – Alliance Française
  • Emerging Leaders Program – Akili Dada

Additional Skills

  • Cultural exchange facilitation
  • Report writing
  • Administrative support
  • Tourism operations support

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