The East Coast Portfolio ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quotation, complete a form, or engage our services, we may collect:

• Full name
• Email address
• Telephone number
• Business name
• Website address (if applicable)
• Service requirements
• Any information you voluntarily provide

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referral website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations and proposals
• Deliver our services
• Improve our website and customer experience
• Send project updates
• Provide customer support
• Send marketing communications (where you have opted in)
• Monitor website performance and security
• Meet legal and regulatory obligations

We only collect information that is necessary for legitimate business purposes.

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Understand website usage
• Improve website performance
• Analyse visitor behaviour
• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function correctly.

4. Google Analytics

We may use Google Analytics to better understand how visitors use our website.

Google Analytics may collect information such as:

• Pages viewed
• Time spent on pages
• Device type
• General geographic location
• Traffic sources

This information is used only for statistical analysis and website improvement.

5. Marketing Communications

If you subscribe to our newsletter or request information from us, we may occasionally send you:

• Company news
• Website tips
• Marketing insights
• Service updates
• Promotional offers

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party providers only where necessary to operate our business, including:

• Website hosting providers
• Email service providers
• Payment processors
• Analytics providers
• CRM platforms
• Cloud storage providers

These providers are required to protect your information and use it only for the services they provide.

7. Data Security

We take appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we use industry-standard security practices, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet contractual obligations
• Resolve disputes
• Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Object to certain processing activities
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

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